Refund and Cancellation Policy
Last updated: October 22, 2026
BrandSprk is a product of ArqOne Labs. Paid purchases are available only when checkout is enabled. This policy explains refunds and cancellations for those purchases. Paddle will process those purchases as merchant of record and authorized reseller.
1. Unpaid access
There is no payment to refund for an unpaid account or free preview. We will show the applicable price and terms before any paid purchase.
2. Paid subscriptions and credit packs
Paid purchases are generally non-refundable after payment and access are provided, except where required by applicable law or Paddle's Refund Policy. AI-generated results can vary; dissatisfaction with an individual output alone does not guarantee a refund. Paddle may review other requests on a case-by-case basis.
3. Cancellation
You may cancel a subscription at any time using the Manage subscription link in your Paddle receipt or through Paddle's customer portal. Cancellation normally takes effect at the end of the current billing period and prevents future renewal charges. Access normally continues until that period ends; access to a refunded purchase may end sooner.
4. Technical problems and legal rights
If a material technical problem prevents you from using purchased features, or the service is materially different from its description, contact us so we can investigate. Nothing in this policy limits any mandatory consumer rights, including applicable withdrawal or refund rights. Paddle's Refund Policy also applies to purchases it processes.
5. Request help or a refund
Email hello@arqonelabs.com with your account email, Paddle receipt and a short description of the issue. You can also request a refund through the support link in your Paddle receipt or at paddle.net.